Refund policy
30-day money-back guarantee on every payment, monthly renewals included. No questions asked.
1. The guarantee
Every card payment for a Proofscene plan or add-on comes with a full 30-day, no-questions-asked money-back guarantee. That includes your first payment, every renewal and every add-on. A plan arranged with our team and paid by invoice follows the terms agreed with you.
Within 30 days of a payment, sign in, open your workspace's Plan page and choose Request a refund. You do not need to give a reason. We refund the full payment, including any tax charged, to the payment method you used. Refunding a plan payment ends the paid plan straight away and your workspace moves to the Free plan; your proofs stay in your account and links that are already live stay live. Refunding an add-on takes back what is left of it this month.
2. Forgot to cancel?
It happens. If a renewal you did not mean to pay for is less than 30 days old, refund it yourself from the Plan page. If it is older, write to support@proofscene.com from the email address on your account.
3. Cancelling without a refund
You can cancel at any time from the Plan page (Manage billing). Cancelling stops the next renewal and you keep your paid plan until the end of the period you have paid for. It does not refund a payment by itself.
4. Free plan
The Free plan is free. Nothing to refund.
5. Customers in the EU, the EEA and the UK
If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have a legal right to withdraw from an online purchase within 14 days without giving a reason. Our 30-day guarantee already covers that period, and nothing in this policy limits your legal rights. To use it, choose Request a refund on the Plan page or email support@proofscene.com and say that you are withdrawing. We refund you within 14 days of your request.
6. How long a refund takes
Refunds you request on the Plan page are sent to our payment processor straight away. Your bank or card provider usually takes a further 5 to 10 business days to return the money, sometimes longer for international payments. If your refund has not arrived after 14 days, write to us.
7. Please talk to us before your bank
If something about a charge looks wrong, refund it from the Plan page or email us first. It is quicker than a chargeback through your bank, and we would much rather put it right with you directly.
8. Contact
See also our terms of use.